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Video Tutorials
Client Portal
Reporting&Analytics
Team Contacts
Video Tutorials
Access our database of instructional videos and brochures to learn more about your Caall account and services
From our portal to your reporting, check out our video tutorials on how to access, review, and provide feedback on your experience with Caall LLC.
Client Portal
Our portal is designed to put your contact center performance at your fingertips.
To access your analytics, recorded calls, billing, and more, simply log in to our client portal where you can review your account information and more!
Reporting and Analytics
Quality customer experiences can be seen in the numbers. Let our reporting help guide your business.
Our analytics can provide all of the insights needed for a business to understand how their customers are feeling and curate that feedback for our clients. We ensure that the information you need is readily available in the client portal and at the hands of your dedicated success manager at any time. Clients can also review their stats and call volumes, call recordings, and more in the client portal.
Team Contacts
Not sure which resources is the right one? Don’t sweat! Send an email to one of our departments below and we will be sure to help you find the right information.
● Sales & Contract Questions: sales@caall.com
● Technical Support: support@caall.com
● Contact Center Inquiries: centers@caall.com
FAQ’S
Are there any hidden costs?
No! All of our service agreements show clear and transparent pricing that won’t change unless you request a change. And our services are contracted on a month-to-month basis so there’s no cost to cancel! (excl. applicable taxes).
Do I have a limit on minutes or emails from or used by customers?
Nope! All of our services pay-by-use so you only pay for what you use and your rate is locked in each month that you renew your service agreement.
Am I signing a contract?
Nope! All of our services are provided on a monthly contract basis or provided as a one-time cost for the requested solution(s).
Can I use my existing phone number(s)?
Yes! Caall can supply both toll free and local (DID) phone numbers or use your existing numbers! Simply forward your existing numbers to the dedicated line provided to you by Caall and you’re all set!
What if I need to make changes to my setup?
No problem! Simply contact your dedicated support manager or your sales agent and he or she will be sure to collect the needed information and implement the changes you request on your contact center. This might include changes to refund and return policies, new phone numbers, and other needs.
How am I billed?
It depends on your package, but most clients are billed weekly, net 5 for their usage based on the terms agreed for that month. For very large, and very small clients we have alternative billing options to best suit your needs.